PRIVACY STATEMENT National Privacy Principles
As of 21 December 2001, Sarre Insurance Broking Services has implemented the Australian National Privacy Principles as set out in the Privacy Act 1988, relating to the way we collect, store, use, disclose and destroy your personal information. What is personal information?
This is information about individuals, where the individual can be identified. It may include information such as your name, contact details, age, insurance history or financial details. What is sensitive information?
This is information or an opinion about an individual's racial or ethnic origin; health; membership of political, professional or trade associations; political opinions or philosophical or religious beliefs; sexual preferences; or criminal record. How is employee information affected?
Employee records are currently exempt from the privacy principles, however we afford appropriate levels of confidentiality to this information. Why do we collect personal information?
We may directly or indirectly collect this information to enable us to provide you (our client) with financial services or products, including arranging insurance or reinsurance and managing insurance claims or other risks. We require personal information about you to assess and manage your insurance requirements. What do we do with the personal and sensitive information we collect?
As your appointed insurance broker, we may disclose your personal information to insurers and any licensee who represents such insurers. Unless you instruct us not to, we may disclose the information to other organisations where we believe it is necessary to assist them and us in providing you with their products and services. Recipients will typically be insurers, reinsurers, other insurance intermediaries, employers, health workers, investigators, lawyers, loss adjustors and our related companies - both in Australia and overseas. These organisations may need to disclose the information to other such third parties, but we limit their use and disclosure to the purpose for which we supplied it (unless you or we consent). We also use the information for administrative purposes such as processing applications for insurance. We may also use your information to advise you about our range of products and services unless you instruct us not to. We may sometimes be required by law, such as under legislation or by court order, to disclose some of your personal information. If you do not provide the required information, it may not be possible for us to provide you with appropriate products or services and you may also be in breach of your Duty of Disclosure We take reasonable steps to ensure that whenever we collect, use or disclose personal information it is accurate, complete and up-to-date. What you are required to do
If you provide us with personal information about other individuals, we rely on you to have made them aware that you will or may provide their information to us, the purposes for which we use it, the types of third parties we disclose it to and how they can access it (as described in this document). If it is sensitive information, we rely on you to have obtained their consent to the above. If you have not done as such, you must tell us before you provide the relevant information. If we give you personal information, you and/or your representatives must only use it for the agreed purposes. Where relevant, you must meet the requirements of the National Privacy Principles when you collect, use and handle personal information on our behalf. You must also ensure that your agents, employees and contractors meet all of these requirements. Security of your personal information
We may store your personal information electronically or in hard copy. We endeavour to protect it from misuse and loss, and from unauthorised access, modification and disclosure. Anonymous data
We use technology to collect anonymous information about the use of our website, for example when you browse our website our service provider logs your server address, the date and time of your visit, the pages and links accessed and the type of browser used. It does not identify you personally and we only use this information for statistical purposes and to improve the content and functionality of our website, to better understand our clients and markets and to improve our services. Cookies
In order to collect this anonymous data we may use "cookies". Cookies are small pieces of information which are sent to your browser and stored on your computer's hard drive. Sometimes they identify users where the website requires information to be retained from one page to the next. This is purely to increase the functionality of the site. Cookies by themselves cannot be used to discover the identity of the user. Cookies do not damage your computer and you can set your browser to notify you when you receive a cookie so that you can decide if you want to accept it. They allow the website to recognise your computer when you return in the future. If you request information via this website, your personal details are stored for that purpose in accordance with our Privacy Policy. We also use your information to send you requested product information and promotional material and to enable us to manage your ongoing requirements, eg renewals, and our relationship with you, eg invoicing, client surveys etc. We may occasionally notify you about new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post on insurance matters. If you would rather not receive this information, email or write to us. We may use your information internally to help us improve our services and help resolve any problems. What if you don't provide some information to us?
We can only fully advise you if we have all relevant information. The insurance laws also require you to provide your insurers with all the information they need in order to be able to decide whether to insure you and on what terms. How do we hold and protect your information?
We strive to maintain the reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements. We hold the information we collect from you on our internal computer system under your client file.
We ensure that your information is safe by allowing only relevant Sarre Insurance Broking Services staff to access it for business-related purposes. We may store your personal information electronically or in hard copy. We endeavour to protect it from misuse and loss, and from unauthorised access, modification and disclosure. Will we disclose the information we collect to anyone?
We do not sell, trade, or rent your personal information to others. We may need to provide your information to contractors who supply services to us, eg to handle mailings on our behalf or to other companies in the event of a corporate sale, merger, reorganisation, dissolution or similar event. However, we will do our best to ensure that they protect your information in the same way that we do. We may provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits. Your consent
By asking us to assist with your insurance, you consent to the collection and use of the information you have provided to us for the purposes described above How you can contact us
Please contact us if you would like to:
- Find out more about the way we manage your personal information
- Access your personal information held by Sarre Insurance Broking Services
- Provide details for Sarre Insurance Broking Services to correct or update your personal information we hold
- Complain about an alleged breach of privacy by Sarre Insurance Broking Services
- Discontinue receiving information about our products or services
- Instruct us not to disclose your personal information to other organisations
We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact our Privacy Officer: David Sarre (QPIB, Snr Assoc. ANZIIF)
Director
Sarre Insurance Broking Services
PO Box 343 VICTORIA PARK WA 6979
